Assume you are doing a classroom presentation on managing customer service.Rereadyour responses to the What Do You Think? questions that you completed throughoutthis chapter. What are some service attitudes and practices that over time prepare youto become an effective customer service manager? What training or retraining can helpa service professional to stay effective? What service and CSR issues do you believe arethe most challenging to manage? Which communication skills should customer servicemanagers demonstrate? Compile your responses, as directed by your instructor
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