Masaaki [14] Imais (1991) Kaizen is another core concept of continuous improvement. These ideas are core principles and values rather than tools and techniques and need to be incorporated into every successful leaders toolkit. They do

We should all revisit those writers or gurus who advocated quality not as something separate but as principles which are integral to managing and leading an organisation. Demings 14 points represent core principles of quality and more importantly principles of effective leadership and management. Likewise

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