2. Organizations strive to maximize ROI by making business processes more efficient. What tools were helpful in this exercise to analyze the processes and recommend improvements (try to name at least three).
3. At the end of the INNOV8 game you were asked to simulate (SIM) three different solutions to allocating call service representative over three different scenarios. Explain how using a computer simulation could be advantageous for determining an optimal business process solution. If all three of your SIM challenges were NOT successful, explain what you may have done in order to be successful.
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